Fundraising and Membership Officer

Job title: Fundraising and Membership Officer

Responsible to: Fundraising Operations Manager

Salary: £24,645 - £26,275 FTE per annum (pro rata) 

(£19,716 - £21,020 actual)

Exact salary dependent on experience

Hours of work: Part time - 28 hours per week (0.8 FTE) . Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: This role is hybrid - split between home working and our Bristol office.  You will be required to work a minimum of 50% of your hours from the office each week.

Closing date: 19th January 2026

Full details in the Application Pack

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before.

Job purpose

This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.

Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.

You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.

Key duties

Membership

• Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.

• Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.

• Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.

• Maintenance and creation of the mailing lists for our membership magazine, InterAction.  Assist with the distribution of the magazine across all channels (post, email, audio).
  

Individual Giving & Trading

• Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.

• Assisting with the administration of our Winter and Spring raffles and Lottery programme.

• Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.

• Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.

• Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required.  You will be required to work at least 50% of your hours from the office.

• Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required

• To positively promote the work and activities of Action for ME at all times

• To contribute to the team’s overall strategy delivery, annual planning and budgeting.

• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.

• Act as an advocate for the Charity and its work.

Full details in the Application Pack

Person Specification

Experience & knowledge

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.  

• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.

• Experience of using a CRM database, preferably Raiser’s Edge

• Minimum 2 years previous fundraising experience (desirable)

Skills & behaviours

• A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload. 

• Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.  

• Excellent written communication skills including creating reports to measure progress.  

• Ability to use own initiative, solve problems, work independently and to work well in a team.  

• An understanding of data protection including UKGDPR

• Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.

• An understanding of ME and the impact on people affected by it (desirable).

   

Attitudes & values

• Enthusiasm

• Integrity

• Resilient

Key competencies

• Effective communicator

• Results driven

• Attention to detail

How to apply

View the full application pack

Please click on the "apply" button below to submit your application. Along with your CV your cover letter should, in no more than two A4 pages, explain your reason(s) for applying for this role and how you fit all aspects of the person specification set out above and in the job pack.

Strong applicants will list each person specification bullet point related to experience, skills and behaviours, and provide evidence of how they meet each of these criteria.

Should you have any questions about the role, or require any reasonable adjustments to the recruitment process, please don’t hesitate to email recruitment@actionforme.org.uk